If you’re looking to return your order, we’re here to help! Our Protection Promise guarantees our products for 60 days. We offer free, simple returns within 60 days of purchase to the original payment method (less shipping charges). Note: Accessories, discounted/sale items, and gifted products are final sale.
If you decide the protections aren't for you, email hello@thesuperbloc.com and include your order number with a description of the reason for your return. We’ll issue a return label and process your refund (less shipping charges) once we’ve received the item(s) back.
Noteworthy ‘extras’ on our shipping + returns policy:
- We accept returns and exchanges within 60 days of the original purchase date.
- Returned items must be unopened, unused, and in the same condition as when you received them. Please ensure that all original tags and packaging are intact.
- Unfortunately, we cannot offer exchanges or returns for products that have been opened or used due to health and safety reasons.
- Gifted items (including gift cards), discounted/sale items are final sale.
- We aren't able to provide refunds or exchanges for items purchased through one of our vendors, but we'll do our best to support you with a resolution.
- We don’t offer refunds for shipping delays, incorrectly provided addresses or packages marked delivered but not received.
- We charge a small reshipment fee of $12 for incorrectly provided addresses at checkout.
- We will refund or reship lost orders as long as we are notified within 60 days of your order date.
- We don't offer exchanges.
- Standard Shipping is $12 on orders under $150.
- We offer standard shipping (7-10 business days). We cannot guarantee delivery timelines as mail carriers around the world are continuing to experience delays.
- For updates on your shipment please check your order confirmation for the tracking details and follow up with the carrier.
- Pre-orders are shipped once all items in your cart are back in stock (no partial shipments).