滿NT$2000 享免運費(台灣和香港地區)

常見問與答

General

Our repellent products are effective against mosquitoes, ticks, fleas, black flies, biting midges, and gnats.

Our Bloc Off (yellow) series is suitable for kids over 6 months, adults, and pregnant people. Our repellent products are made with certified clean ingredients and do not irritate the skin or leave it greasy. However, our Bloc & Chill (green) wipes contain natural peppermint oil, which is not recommended for kids under 12 months.

Yes! Our products can be used around your fur babies and are safe if accidentally licked

The Superbloc signature fresh scent is made from clean botanical ingredients:

  • Lemon Eucalyptus - repels mosquitoes
  • Cedarwood - repels ticks and bugs
  • Aloe Vera - hydrates and soothes the skin
  • Chamomile - stops itching and reduces swelling
  • Juniper Berry - helps with irritation and inflammation

Use Bloc Off Spray evenly on all exposed skin and/or clothing as needed. Do not spray directly into the face. Firstly, spray on the hands. Then, apply it to the face using your hands. Avoid applying near the eyes and mouth and apply sparingly around the ears. Start with the spray with protection up to 6+ hours. Refresh with our wipes on the go.

As with all insect repellents, the effectiveness of our mosquito treatment is influenced by hot and humid climates, your activities, and other environmental factors. If you sweat, swim, or are in a particularly hot and humid environment, you may need to reapply more frequently to stay protected.

Yep! All of our products undergo rigorous stability and package compatibility testing before we ever sign off on a formula—testing that includes PET (Preservative Efficacy Test), MLT (Microbial Limits Test), HRIPT (patch testing), and more. We recommend using our products within one year of opening for maximum efficacy.

We recommend opening them within 3 years of purchase, and using them within a year of opening.

Yes! All of our products are completely 100% vegan and gluten-free.

Definitely, our products are rigorously tested and safe for family use. Please follow the usage instructions carefully.

Our products are made with eco-friendly, recyclable materials and compostable mailers. Please refer to the specific details on the product packaging.

Yes, our yellow line Bloc Off series is a natural insect repellent made with a DEET-free and alcohol-free formula. The active ingredient, PMD, is recommended by the EPA and the US Centers for Disease Control and Prevention (CDC).

Please note: Our green line Bloc & Chill cooling series contains natural peppermint and is not recommended for individuals with G6PD deficiency. We recommend consulting a doctor before introducing a new product to your routine.

Order & Payment

Yes, all sales items are final. We do not offer exchanges or returns for sales items.

We accept a variety of payment methods, including credit cards, Apple Pay, Google Pay, and PayPal.

If you need to modify or cancel your order, please email our customer service at hello@thesuperbloc.com immediately. Once the order has been shipped, we will not be able to make any changes or cancellations.

You can contact us via email at hello@thesuperbloc.com or see details here.

Shipping & Returns

We ship to over 20 countries worldwide, including major regions such as North America, Europe, and Asia Pacific. We also offer local shipping within Taiwan.

If your country is not listed, please email us at hello@thesuperbloc.com

We will inform you if we can ship directly to your location or provide alternative solutions to deliver our high-quality products to you anywhere in the world.

We strive to pack your order within 1 business day of receiving it. Once shipped, you will receive a tracking number to monitor its progress.

Standard shipping from our Taiwan center are as follows:

  • Taiwan/Hong Kong: 2-4 business days
  • Asia Pacific: 5-7 business days
  • Other countries: 7-14 business days

However, we cannot guarantee these delivery windows, as mail carriers may encounter delays beyond our control If you placed a pre-order, please review our pre-order shipping info below and our Shipping and Return policies.

Please note that additional time may be required for remote regions.

Yes, we offer free worldwide shipping on orders over US$150. Click here to learn more about our hassle-free shipping and return policies.

Yes, you can track your package using the tracking link provided in your order confirmation email.

Due to ongoing global postal service delays, we cannot guarantee delivery times. If your package is significantly delayed, please contact the courier for the latest updates.

We offer free returns within 60 days of purchase (less shipping charges). Returned items must be unopened, unused, and in the same condition as when you received them.

Please note, all sales items are final.

If you decide to return an item, please email hello@thesuperbloc.com with your order number and a description of the reason for your return. We will issue a return label and process your refund (less shipping charges) once we’ve received the item(s) back.

Discounted/sale items, and gifted products are final sale and are not eligible for return.

Other

If you receive a damaged or incorrect item, please contact our customer service immediately, and we will arrange for a replacement or refund.

Currently, we only offer online shopping, but we strive to provide a convenient shopping experience for you.

You can contact us via email at hello@thesuperbloc.com or see details here.

Still have questions?